RETURN & REFUND
30-Day Online Return Policy
Thank you for shopping with CREATIVEMY. We offer an industry-leading 30-day return policy for all online orders. Please review the details below carefully to understand your options.
What We Offer:
- Online store credit or product exchange on all eligible full-priced items
- Store credit only for SALE items
- Store credits are valid for 1 years from the date of issue
- Refunds to the original payment method (excluding sale items) – This option incurs a $5 USD restocking and handling fee. Refunds do not cover original shipping or return postage costs.
- Return options are via your own shipping method, or use our return label (for domestic customers only) at a flat rate cost of $10, non-refundable. International customers must use their own local, trackable postal service for returns
Conditions for Returns:
- Items must be returned within 60 days of the order confirmation date
- Items must be returned in original condition: unworn, unused, and undamaged
- No signs of wear, including makeup stains, marks, or odour
- All original swing tags and care labels must be attached
Important Disclaimers:
- We reserve the right to apply a cleaning or repair fee if returned items show visible damage, stains, or signs of use
- We reserve the right to reject returns that do not meet the above conditions. In such cases, the customer will be responsible for the return shipping fee (calculated by our team)
If you have more questions about return and refund policy,Please send email to our support team: support@creativemy.com